{% macro support_icon(tool) -%}
  {% set t = (tool or "")|lower|trim %}

  {% if t == "email" %}
    <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.8" class="h-7 w-7 text-slate-500">
      <rect x="2" y="4" width="20" height="16" rx="2"></rect>
      <path d="M2 7l10 7 10-7"></path>
    </svg>
  {% elif t == "slack" %}
    <object data="https://www.google.com/s2/favicons?sz=64&domain=slack.com" type="image/png" class="h-7 w-7"></object>
  {% elif t == "teams" %}
    <object data="https://www.google.com/s2/favicons?sz=64&domain=microsoft.com" type="image/png" class="h-7 w-7"></object>
  {% elif t == "discord" %}
    <object data="https://www.google.com/s2/favicons?sz=64&domain=discord.com" type="image/png" class="h-7 w-7"></object>
  {% elif t == "ticket" %}
    <object data="https://www.google.com/s2/favicons?sz=64&domain=atlassian.com" type="image/png" class="h-7 w-7"></object>
  {% elif t == "googlechat" %}
    <object data="https://www.google.com/s2/favicons?sz=64&domain=chat.google.com" type="image/png" class="h-7 w-7"></object>
  {% else %}
    {# "other", unknown value, or no tool — chat bubble #}
    <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor" class="h-7 w-7 text-slate-400">
      <path fill-rule="evenodd" d="M4.848 2.771A49.144 49.144 0 0112 2.25c2.43 0 4.817.178 7.152.52 1.978.292 3.348 2.024 3.348 3.97v6.02c0 1.946-1.37 3.678-3.348 3.97a48.901 48.901 0 01-3.476.383.39.39 0 00-.297.17l-2.755 4.133a.75.75 0 01-1.248 0l-2.755-4.133a.39.39 0 00-.297-.17 48.9 48.9 0 01-3.476-.384c-1.978-.29-3.348-2.024-3.348-3.97V6.741c0-1.946 1.37-3.68 3.348-3.97zM6.75 8.25a.75.75 0 01.75-.75h9a.75.75 0 010 1.5h-9a.75.75 0 01-.75-.75zm.75 2.25a.75.75 0 000 1.5H12a.75.75 0 000-1.5H7.5z" clip-rule="evenodd"></path>
    </svg>
  {% endif %}
{%- endmacro %}